Refund Policy

Effective date: 11 May 2026 Last updated: 20 August 2026

This Refund Policy applies to all lessons booked through mytijarah.co.uk (the "Service"), operated by My Tijarah Ltd, company number 17210223, registered office 20 Wenlock Road, London N1 7GU.

It forms part of our Terms of Service.

1. What you pay

At checkout you pay:

the Lesson Price set by the Teacher;
a Service Fee, shown as a separate line item; and
where it applies, an Introduction Fee (section 9), also shown as a separate line item.

Outside the 14 day cancellation period, only the Lesson Price is refundable: the Service Fee covers card-processing costs we incur and cannot recover.

Inside the 14 day cancellation period the Service Fee is refundable too, in proportion to the lessons you have not had. That is your statutory right and it is not something we can shorten. See section 5.

2. Student cancellations

Time before lesson starts	What happens
12 hours or more	You receive a Wallet Credit for the full Lesson Price by default, or may request a card refund for the Lesson Price.
Less than 12 hours	The Lesson counts as taken and your Teacher is paid in full.

The 12 hour rule has no exceptions and we do not make case-by-case allowances. It is the same for everyone, and your Teacher has kept that time free for you.

To cancel, open the booking in your dashboard and click "Cancel". You will be asked why, and for a short message to your Teacher. Messaging your Teacher on its own does not cancel the Lesson and does not stop the charge.

2.1 Card refunds

If you choose a card refund, we will process it within 5 business days. The funds typically appear back on your statement within 5-10 business days depending on your bank.

2.2 Wallet Credits

Wallet Credits are credited to your account immediately and are non-transferable.

Wallet Credit never expires. It is your money and there is no clock on it.

You can spend it on extra lessons with a Teacher you currently subscribe to, at your plan price. It cannot be used to buy a subscription or an Introduction Lesson.

If you do not have a subscription running, ask us for the money back in cash instead. We will not keep money you have no way to spend.

You can ask for it back in cash at any time, by emailing support@mytijarah.co.uk. We will return it to the card you paid with, or by bank transfer where that is no longer possible.

3. Teacher cancellations and no-shows

If a Teacher cancels a Lesson, regardless of timing, you receive a full Wallet Credit for the Lesson Price. You may instead request a card refund for the Lesson Price by contacting support@mytijarah.co.uk.

If a Teacher fails to attend a Lesson without cancelling in advance (a no-show), you receive a full Wallet Credit for the Lesson Price, or a card refund on request.

To report a Teacher no-show, contact us within 48 hours of the Lesson's scheduled start time.

4. Student no-shows

If you do not attend a Lesson you booked, the Lesson stands and is not refunded. You may rebook by booking a new Lesson at the Teacher's published rate.

5. Plans

A Plan is a block of weekly Lessons paid for once, upfront: 1 month, 3 months, 6 months or 12 months. Your price per Lesson is locked for as long as you keep going.

5.1 The first 14 days

For 14 days after you pay, and again for 14 days after each renewal, you may cancel and we will refund:

every Lesson you have not had, at the price you paid; plus
the share of the Service Fee that belongs to those Lessons; plus
any Introduction Fee charged on that payment.

You pay only for the Lessons you have actually had. A Lesson starting within the next hour counts as had, so that your Teacher is never in the room for a Lesson that has already been refunded.

We refund to the card you paid with, at no charge, and normally within 5 business days.

5.2 After 14 days

Your Plan runs to the end. Every Lesson you have paid for still happens. There is no early exit and no partial refund of a Plan that is already running.

You can turn off the next renewal at any time, in one click, right up until the moment of the charge. We will never put you in a position where you have to email us to stop a payment. We remind you before every renewal except the monthly one: 7 days ahead on the 3 and 6 month Plans, and 30 days and again 7 days ahead on the 12 month Plan.

5.3 Pausing

You can pause a Plan for up to 56 days in any 12 months, at no cost. Your Lessons come out of the calendar and are re-booked at the end, so your Plan simply finishes later. Your weekly time stays reserved for you throughout.

Ask at least 24 hours before the next Lesson you want to pause. You can end a pause early; you cannot extend one.

5.4 If your Teacher leaves

We will tell you within 3 working days. Every future Lesson is cancelled and you lose nothing. You choose one of:

move the whole remaining value to another Teacher, at that Teacher's price (we do not ask you for the difference);
keep it as Wallet Credit, which never expires; or
take the cash for every Lesson you have not had.

6. Package bookings

Where you have purchased a Package of Lessons:

Cancellation of individual Lessons within the Package follows the same rules as single-Lesson cancellations.
Cancellations result in a Wallet Credit (or card refund on request) for the per-Lesson share of the Package price.
The Service Fee paid for the Package is non-refundable.

7. Disputes and chargebacks

If you believe you have been incorrectly charged, please contact support@mytijarah.co.uk first. We aim to resolve disputes within 14 days.

Initiating a chargeback through your bank without contacting us is likely to delay resolution and may result in your account being suspended pending the bank's investigation.

Where a chargeback is upheld in your favour and we have already paid the Teacher, we may seek to recover the funds from the Teacher; this does not affect your refund.

8. Your statutory rights

If you are a consumer based in the UK or EU, you have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (or your local equivalent), including a 14-day "cooling-off" right for distance contracts.

Online tutoring is a service. By booking a Lesson, you agree that the service may begin before the end of the cooling-off period. Once a Lesson has been delivered, the cooling-off right no longer applies to that Lesson, but the rest of any Package remains within scope.

Nothing in this Policy affects rights you have that cannot be waived by contract under applicable consumer-protection law.

9. Introduction Lessons and the Introduction Fee

Your first Lesson with any Teacher is a 25-minute Introduction Lesson. Your first 3, with 3 different Teachers, are free: there is nothing to refund, and no payment card is taken.

A free Introduction Lesson carries a conditional Introduction Fee equal to that Teacher's 25-minute price. It becomes payable only if you later buy a Lesson Package or a Subscription with that same Teacher. The amount is fixed when you book the Introduction Lesson and is shown to you before you confirm it.

Before the Introduction Lesson happens

If the Introduction Lesson does not go ahead, the Introduction Fee is cancelled and never becomes payable. That applies whether you cancel, the Teacher cancels, or the booking is refunded. If it had already been charged, we refund it or issue an equivalent Wallet Credit, at your choice.

After the Introduction Lesson has been taught

Once the Lesson has been delivered, the Introduction Fee is non-refundable: it pays for a service you have already received. Cancelling or refunding the Lesson Package or Subscription that it was charged alongside does not refund it, and does not make it payable again.

If you do not attend an Introduction Lesson you booked, the Lesson stands, in line with section 4.

10. How to contact us

My Tijarah Ltd 20 Wenlock Road London N1 7GU United Kingdom support@mytijarah.co.uk Company number: 17210223