Terms of Service

Effective date: 11 May 2026 Last updated: 11 May 2026

These Terms of Service ("Terms") govern your use of the website at mytijarah.co.uk and the services offered through it (the "Service"). The Service is provided by My Tijarah Ltd, a company registered in England and Wales with company number 17210223 and registered office at 20 Wenlock Road, London N1 7GU ("My Tijarah", "we", "us", "our").

By creating an account, booking a lesson, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

"Student": a user who books lessons through the Service.
"Teacher": a user who offers tutoring services through the Service.
"Lesson": a one-to-one online tutoring session arranged through the Service.
"Lesson Price": the price the Teacher has set for a Lesson.
"Service Fee": the line item added to the Student's checkout total, shown separately. It covers card-processing costs.
"Platform Fee": the fee retained by My Tijarah out of the Lesson Price.
"Booking": a confirmed reservation of a Lesson, including any payment.
"Package": a group of Lessons booked together.
"Wallet Credit": non-cash credit held in a Student's account, redeemable against future Bookings.

2. Eligibility and account registration

To use the Service you must be:

at least 16 years old (or, if under 18, using the Service with the involvement of a parent or legal guardian who agrees to these Terms on your behalf);
legally able to enter a contract under the law of your jurisdiction; and
not located in a jurisdiction subject to UK or international sanctions that prevent us from providing services to you.

You are responsible for keeping your account credentials secure and for activity under your account. Notify us at support@mytijarah.co.uk immediately if you suspect unauthorised access.

3. The Service

My Tijarah is an online platform that connects Students with Teachers for one-to-one tutoring Lessons. We provide booking, payment-collection, scheduling, and messaging tools.

We do not provide tutoring services ourselves. The tutoring contract is between the Student and the Teacher (see clause 11).

4. Bookings

When you book a Lesson, you are entering into a contract with the Teacher to receive tutoring services at the agreed time. We facilitate that booking on the Teacher's behalf.

A Booking is created in pending status when you initiate checkout and is confirmed once payment is successfully processed. If payment is not completed within 30 minutes, the Booking is automatically released and the time slot is made available again.

Times shown are in your local time zone unless stated otherwise.

5. Payments: Students

5.1 What you pay

At checkout you pay:

the Lesson Price set by the Teacher;
a Service Fee, shown as a separate line item; and
where it applies, an Introduction Fee (section 5.5), also shown as a separate line item.

Your total appears clearly before you confirm. We do not hide fees in the Lesson Price.

5.2 Currency

By default, charges are in GBP regardless of where you are located. Your card issuer may apply a foreign-transaction fee or currency-conversion charge. That is between you and your bank.

5.3 Payment method

Payments are processed by Stripe Payments UK, Ltd. By submitting payment details, you authorise us (acting as agent for the Teacher; see clause 11) and Stripe to charge your selected payment method for the total shown.

If your card requires Strong Customer Authentication (3D Secure), your bank will prompt you for verification during checkout.

5.4 Failed payments

If payment fails, your Booking remains pending and you may retry. After 30 minutes, the Booking is automatically released.

5.5 Introduction Lessons and the Introduction Fee

Your first Lesson with any Teacher is an Introduction Lesson. It lasts 25 minutes, and it is the only single Lesson you may book with that Teacher: to continue with them you book a Lesson Package or a Subscription.

Your first 3 Introduction Lessons, with 3 different Teachers, are free. You pay nothing at the time of booking and no payment card is required.

A free Introduction Lesson carries a conditional Introduction Fee, equal to that Teacher's 25-minute price. The Introduction Fee becomes payable only if you go on to buy a Lesson Package or a Subscription with that same Teacher, and it is added to that checkout as its own line item. The following apply:

The amount is fixed when you book the Introduction Lesson and is shown to you, in full, before you confirm it. If the Teacher later raises their price, the amount you owe does not change.
It is charged once per Teacher. Later purchases with the same Teacher add nothing further.
If you never continue with that Teacher, you never pay it. It does not expire, but it can only ever become payable through the purchase described above.
It is cancelled if the Introduction Lesson does not go ahead, whether you cancel, the Teacher cancels, or the booking is refunded.
It is retained in full by My Tijarah. The Teacher receives no part of it (section 10.3).

Once you have used all 3 free Introduction Lessons, an Introduction Lesson with a new Teacher is still available but is paid at the time of booking, at that same 25-minute price. Nothing is deferred, because you have already paid it.

We ask you to confirm that you understand the Introduction Fee before you book a free Introduction Lesson, and we record that confirmation.

6. Cancellations, refunds and wallet credits

Cancellations and refunds are governed by our Refund Policy, which forms part of these Terms.

In summary:

12 hours or more before a Lesson: you receive a Wallet Credit for the full Lesson Price by default, or may opt for a card refund.
Less than 12 hours before a Lesson: the Lesson counts as taken and your Teacher is paid in full. This rule has no exceptions and we do not make case-by-case allowances.
If a Teacher cancels or fails to attend, you receive a full Wallet Credit for the Lesson Price, or a card refund on request.

Plans, which are paid for once upfront, carry a statutory 14 day cancellation right after each payment. Cancel inside it and we refund every Lesson you have not had, at the price you paid, plus the share of the Service Fee belonging to those Lessons, plus any Introduction Fee charged on that payment. After 14 days the Plan runs to the end and every Lesson you have paid for still happens; you can turn off the next renewal at any time, in one click, up until the moment of the charge.

You can also pause a Plan for up to 56 days in any 12 months at no cost, and if your Teacher leaves the platform you lose nothing: you may move the whole remaining value to another Teacher at that Teacher's price, keep it as Wallet Credit, or take the cash.

See the Refund Policy for full details.

7. Wallet Credits

Wallet Credits:

never expire;
can be applied to Bookings with any Teacher on the Service, at that Teacher's price (or at your Plan price for a Teacher you subscribe to);
are non-transferable to another account;
can be returned to you in cash at any time on request, to the card you paid with, or by bank transfer where that is no longer possible. Email support@mytijarah.co.uk.

8. Conduct and acceptable use

You agree not to:

impersonate any person or misrepresent your affiliation with any person or organisation;
use the Service to harass, threaten, or abuse any other user;
share content that is unlawful, defamatory, obscene, hateful, or infringes another person's rights;
attempt to gain unauthorised access to any part of the Service or to other users' accounts;
use the Service in any manner that could damage, disable, or impair it;
circumvent the Service to transact with Teachers off-platform in a way that avoids the Platform Fee.

We may suspend or terminate accounts that breach this clause without notice (see clause 16).

9. Content and intellectual property

You retain ownership of content you post (such as messages and profile details). By posting it on the Service you grant us a worldwide, royalty-free licence to host, display, and make it available to other users as needed to operate the Service.

You must not post content you do not have the right to share.

The Service itself, including all underlying software, design, and branding, is owned by My Tijarah or its licensors and is protected by intellectual property laws. You receive a limited, revocable, non-exclusive licence to use it solely for its intended purpose.

10. Teacher Terms

This clause applies if you register as a Teacher.

10.1 Appointment of agent

By offering Lessons on the Service, you appoint My Tijarah as your commercial agent for the limited purpose of:

displaying your profile and Lesson offerings to potential Students;
collecting payment from Students on your behalf;
holding those funds for your account; and
forwarding the funds to you (less the Platform Fee) in accordance with these Terms.

10.2 Identity and onboarding (KYC)

Before any payout, you must complete identity verification. You agree to provide:

your full legal name as it appears on government-issued identification;
date of birth;
residential address;
proof of identity (passport or national ID);
bank account details in your own name; and
the country in which you reside for tax purposes.

We may decline to onboard, suspend, or terminate Teacher accounts based on the outcome of sanctions, identity, or anti-money-laundering checks.

10.3 Pricing

You set your own Lesson Price, subject to a minimum of £6 per 50-minute lesson (a 25-minute lesson is priced at half of your 50-minute rate). We reserve the right to disable Lesson listings whose pricing appears to be intentionally misleading.

A Student's first Lesson with you is an Introduction Lesson, lasting 25 minutes. You receive no payment for an Introduction Lesson, whether the Student pays nothing for it or pays the Introduction Fee described in section 5. My Tijarah funds and markets the Introduction Lesson and retains the Introduction Fee in full. You earn from the Student's second Lesson onwards. You are of course free to continue past 25 minutes if you wish; that is between you and the Student.

10.4 Platform Fee

We retain a Platform Fee. The standard Platform Fee is 25%, and it is calculated on your published Lesson Price, not on any discounted price a Student pays under a Plan. Teachers earn a reduced Platform Fee based on the total number of lesson hours they have taught on the platform, decreasing in steps to a minimum of 15% (23% after 20 hours taught, 20% after 50, 18% after 200, and 15% beyond 400). The current thresholds are shown in the Teacher dashboard.

Plans and who funds the discount. Students may buy a Plan of 1, 3, 6 or 12 months, paid once upfront. The 3, 6 and 12 month Plans are sold at a discount to your published price, and that discount is funded by you, the Teacher, in exchange for a Student committing to weekly lessons for that whole period and paying for them in advance. Our Platform Fee does not change: it stays calculated on your published price. The take-home figure for each Plan length is shown in your dashboard before any Student can buy one. We may vary these rates in the future by publishing updated terms; any change applies only to Bookings created after the change takes effect. Existing Bookings keep the rate that applied when they were created.

10.5 Payouts

Payouts are made on a bi-weekly cycle (typically the 1st and 15th of each month) to your verified bank account. You may also request an on-demand payout subject to the conditions published in the Teacher dashboard.

Payouts are processed via Wise Payments Ltd (or another payout provider we may use). Currency conversion, where applicable, is performed at the FX rate available at the time of payout and is recorded on your payout statement.

10.6 Negative balance and chargebacks

If a Lesson is refunded, charged back, or otherwise reversed after we have paid you for it, you are responsible for repaying the amount.

We may:

deduct the amount from your next payout;
recover it from other balances held by you on the Service; or
if the balance remains outstanding for more than 60 days and exceeds £100, treat it as a debt payable to us, which we may pursue through legal channels.

10.7 Independence

You are an independent contractor, not an employee, worker, agent (except as set out in clause 10.1), or partner of My Tijarah. You are responsible for your own taxes, social-security contributions, and any professional registrations required in your country.

10.8 Conduct

You must conduct Lessons professionally, on time, and in line with any safeguarding policies we publish. We may suspend Teacher accounts following complaints or evidence of misconduct pending review.

10.9 Off-platform circumvention

You agree not to solicit, encourage, or accept payment for tutoring services from a Student you originally met through the Service, otherwise than through the Service, for a period of 12 months from your last Booking with that Student. Breach of this clause may result in termination and recovery of fees we would otherwise have earned.

11. The agent relationship

My Tijarah Ltd acts as agent of the teacher in collecting payment on the teacher's behalf. The contract for tutoring services is between the student and the teacher. My Tijarah Ltd is not a party to the tutoring contract.

This positioning means:

We collect Lesson Prices from Students on the relevant Teacher's behalf.
The Teacher is the principal party in the tutoring contract; we are not.
Funds collected from Students are held by us for the Teacher's account until they are paid out.
We do not provide tutoring services and are not liable for the quality, content, or outcome of any Lesson.

12. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee:

that the Service will be uninterrupted, error-free, or free from security flaws;
the accuracy or suitability of any Teacher's profile, qualifications, or content; or
the outcome of any Lesson or course of study.

You use the Service at your own risk.

13. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded by law (including liability for death, personal injury caused by negligence, or fraud).

Subject to that:

We are not liable for indirect, incidental, special, consequential, or punitive losses, including loss of profits, revenue, data, or reputation.
Our total aggregate liability arising out of or related to these Terms or the Service in any 12-month period is capped at the greater of (a) the total fees you paid to us in that 12-month period, or (b) £100.

14. Indemnity

You agree to indemnify and hold My Tijarah harmless from any claim, loss, damage, or expense (including reasonable legal costs) arising out of or related to:

your breach of these Terms;
your use of the Service;
the content you post on the Service; and
in the case of Teachers, the Lessons you provide to Students.

15. Privacy

Our handling of personal data is described in our Privacy Policy.

16. Suspension and termination

You may close your account at any time by contacting support@mytijarah.co.uk. We may suspend or terminate your account, with or without notice, if:

you breach these Terms;
we are required to do so by law or by a payment provider, regulator, or court;
your account presents fraud, sanctions, or compliance risk; or
we cease operating the Service.

On termination:

pending Bookings will be cancelled and processed as Wallet Credits or refunds in accordance with the Refund Policy;
outstanding Teacher payouts (less any negative balance) will be paid out at the next scheduled cycle following identity reconfirmation; and
clauses intended to survive termination (including 10.6, 11, 12, 13, 14, 18, and 19) will continue to apply.

17. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be notified to active users by email or via the Service at least 14 days before they take effect. Continued use after that date constitutes acceptance.

18. Governing law

These Terms are governed by the laws of England and Wales.

19. Disputes

If you have a complaint, please contact us first at support@mytijarah.co.uk. We will respond within 14 days and try to resolve matters informally.

Disputes that are not resolved informally are subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another country, you may also bring proceedings in your local courts to the extent required by applicable consumer-protection law.

20. Contact

My Tijarah Ltd 20 Wenlock Road London N1 7GU United Kingdom support@mytijarah.co.uk Company number: 17210223